LEVELUP AI GROUP LLC ("we", "our", or "us") operates the DoubleDive AI mobile application and website at doubledive.ai. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
Account information
When you create an account, we collect your email address. If you sign in with Google, Apple, or Microsoft, we receive only the email address and display name.
Photos and problem content
When you scan a problem, the image is sent to our servers for OCR and AI analysis, and the original photo is stored with your account as part of your study history so that you can reopen the problem later. Handwriting you draw on the tutoring canvas, photos you send during a tutoring session, and a background photo you choose are stored the same way. Solved problems and notebook entries are stored and associated with your account.
Voice
During a live voice tutoring session, microphone audio is streamed in real time to our AI processing provider so the tutor can respond. We do not keep the audio after the session ends. What we do store is the text transcript of the conversation and snapshots of your canvas, as part of your study history. The microphone is used only while you have started a session yourself.
Usage data
We track problems solved, subjects studied, and activity to power your personal progress and recommendations.
2. How We Use Your Information
- To provide, operate, and improve the Service
- To personalize your learning experience
- To prevent fraud and abuse
- To send transactional emails (you can unsubscribe from digest emails)
We do not sell your personal data. We do not use your data for advertising purposes.
3. Data Sharing
We share data only with essential service providers:
- Cloud infrastructure (Railway)
- AI processing — problem images, text and live session audio are sent to these providers so they can be solved and tutored (Google Gemini, OpenAI, Anthropic)
- Email delivery (Resend)
- Push notifications (Expo)
- Payment processing (Apple, Google Play, Stripe)
- Analytics (PostHog)
- Error monitoring (Sentry)
4. How Long We Keep It
We keep your study history for as long as your account exists, with two limits that depend on your plan:
- Free accounts. Study history older than the current day is locked in the app rather than deleted, and the original handwriting images from tutoring sessions are deleted after 45 days.
- Paid subscribers. Study history and handwriting are kept for as long as the subscription is active — a permanent record is part of what the plan provides.
5. Deleting Your Account and Data
You can delete your account and its data at any time from Account → Delete account in the app, which takes effect immediately. If you no longer have the app installed, email support@doubledive.ai from your account address and we will complete the deletion within 30 days.
See the full account deletion page for what is deleted, what we are required to keep, and how to cancel a store subscription first.
6. Children
The Service is intended for people aged 13 and over (16 and over in the European Economic Area, 14 and over in Korea). Younger children may use the Service only through a parent or guardian's account, and we do not knowingly collect personal information directly from them. If you believe a child has provided us with personal information, contact support@doubledive.ai and we will delete it.
7. Your Rights
You have rights to Access, Correction, Deletion, Portability, and Objection. To exercise these, contact support@doubledive.ai.
8. Contact
For questions about this Privacy Policy or how we handle data, contact:
LEVELUP AI GROUP LLC (DoubleDive AI)
Email: support@doubledive.ai