Delete Your Account

This page explains how to delete your DoubleDive account and the learning data attached to it. You can do it yourself inside the app, or ask us to do it for you.

1. Delete it yourself (takes effect immediately)

1. Open the DoubleDive app, or sign in at doubledive.ai.
2. Go to the Account tab.
3. Scroll to the bottom and tap Delete account.
4. Confirm. Your account and its data are removed right away.

2. Ask us to delete it

If you have already removed the app, or you can no longer sign in, email support@doubledive.ai from the address you signed up with, with the subject Account deletion request.

We verify that the request comes from the account owner and complete the deletion within 30 days, then reply to confirm. There is no charge, and you do not need an active subscription to make the request.

3. Delete only part of your data (without deleting your account)

You do not have to delete your whole account to remove something. In the app you can delete individual items at any time, and they are removed from our database right away:

• Mistake notebook entries — open Notebook and delete any entry.
• Your background photo — Account → Appearance → Background, then choose None or Remove photo.
• Saved and liked problems — unsave or unlike them from the same list.

To remove anything else — a particular scanned photo, one tutoring conversation, or your study history for a date range — email support@doubledive.ai with the subject Data deletion request and tell us what to remove. We verify that the request comes from the account owner and complete it within 30 days. Your account stays active.

4. What gets deleted

• Your account: email address, display name, language and appearance settings
• Your answers, submissions, study history and mistake notebook
• AI tutor conversations, including the handwriting you wrote on the canvas and any photos in those sessions
• Problems you created, challenges you sent, and homework progress
• Credit balance and credit history
• Background photo, push notification tokens, and signed-in sessions on every device

5. What we keep, and why

• Problem content and the original photo of a scanned problem. These rows stay in our database with the link to your account removed. We keep them so that shared problem links and challenges other students are still working on do not break, and so that the problem library built from scanned material stays intact. After deletion they are not connected to you or to any account, and they are not used to identify you.
• Payment and tax records. Purchase and receipt records are kept for as long as tax and accounting law requires. Copies also remain with the payment processor you used (Apple, Google, or Stripe) under their own policies.
• Aggregate usage counts that cannot identify a person.

6. Questions

Email support@doubledive.ai and we will answer.

LEVELUP AI GROUP LLC (DoubleDive AI)