These Terms of Service ("Terms") govern your use of the DoubleDive AI mobile application and website at doubledive.ai (the "Service"), operated by LEVELUP AI GROUP LLC ("we", "our", or "us"). By accessing or using the Service you agree to be bound by these Terms.
1. Eligibility
You must be at least 13 years old to use DoubleDive. By using the Service you confirm that you meet this requirement. If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.
2. Your Account
You are responsible for keeping your account credentials confidential. Notify us immediately at support@doubledive.ai if you suspect unauthorised access.
3. Acceptable Use
You agree not to:
- Use the Service for academic dishonesty.
- Get around credit limits or subscription requirements through technical means.
- Upload illegal or harmful content.
- Reverse engineer or scrape data from the Service.
- Use automated tools (bots, scripts) to interact with the Service.
4. Credits and Subscriptions
Free credits
Every user receives free daily credits for problem solving. Credits reset at midnight UTC and do not roll over.
Paid credits and subscriptions
Subscriptions (monthly, weekly, or yearly) automatically renew until cancelled. Purchases made through the Apple App Store or Google Play are managed in that platform's settings; purchases made on our website are managed from the subscription screen in your account.
Free trial
Pro monthly and yearly subscriptions may start with a 3-day free trial for first-time subscribers — one trial per person. In the apps, eligibility is decided by the Apple App Store or Google Play; on our website, an account, device or email address that's already had a trial or a paid subscription isn't eligible. You add a payment method when the trial starts. Unless you cancel before the trial ends, the subscription automatically becomes a paid subscription and the regular price shown at checkout is charged when the trial ends, then renews each period until cancelled. If you cancel during the trial, you keep access until it ends and aren't charged. For App Store purchases, cancel at least 24 hours before the trial ends.
Cancellation and refunds
You can cancel any subscription at any time. After cancelling you keep access until the end of the period you've already paid for, and no further renewals are charged.
Yearly subscriptions purchased on our website can also be cancelled mid-term with a refund of the remainder: we deduct the time you've used, charged at the regular (undiscounted) monthly price — prorated by day for a partial month — with no additional penalty. To request a mid-term refund, contact us in the app or at support@doubledive.ai; refunds are issued to the original payment method.
Refunds for purchases made through the Apple App Store or Google Play follow those platforms' refund policies and must be requested from the platform directly.
5. Intellectual Property
All content and functionality are owned by LEVELUP AI GROUP LLC. Content you submit (photos, notes) remains yours, but you grant us a limited licence to process and store it to provide the Service.
6. AI-Generated Content
DoubleDive uses AI. AI-generated content may occasionally be incorrect. We do not guarantee the accuracy or completeness of AI-generated responses; please use your own judgement.
7. Disclaimer & Limitation of Liability
The Service is provided "as is". DoubleDive shall not be liable for any indirect or consequential damages. Total liability is limited to the amount paid in the 12 months preceding the claim.
8. Governing Law & Changes
These Terms are governed by applicable law. We may update these Terms periodically; continued use of the Service constitutes acceptance of the updated Terms.
9. Contact
Questions should be directed to:
LEVELUP AI GROUP LLC
Email: support@doubledive.ai